Alter Native

Your Account and Text Messages

Here's how to keep your account details current and how to choose whether we text you account notifications and verification codes. Short and simple, no fine print hiding anywhere.

Your details

Keeping your account details up to date

Your account works best when the information in it is current. If your name, email address or mobile number changes, update it so account messages reach the right place.

Not sure how to change something? Get in touch with us and we'll help you sort it out.

Your choice

Choosing account notifications and verification codes by text

If you'd like, you can choose to receive messages about your account by text. These texts are limited to:

  • Account notifications about your account with Alter Native
  • Verification codes to confirm it's really you when you sign in or make changes

Texting is entirely optional. You decide whether to turn it on, and you can turn it off again whenever you like.

Good to know

Message frequency varies; message and data rates may apply

How often you hear from us depends on your account activity, so message frequency varies. Message and data rates may apply, depending on your mobile plan. Check with your mobile provider if you have questions about your plan.

Always in your control

Reply STOP to opt out or HELP for help; texts are never required to purchase

Reply STOP to any message to opt out at any time.

Reply HELP for help.

Consent to receive texts is not a condition of any purchase. You can visit, shop with your account and do everything else without ever signing up for texts.

The details

Privacy Policy and Terms & Conditions

For the full picture of how your information is handled and the terms that apply to your account and text messages, read these two pages.

Still have a question about your account? Contact us and we'll point you in the right direction.